Frequently Asked Questions
Everything you need to know about our 8'x8' Step and Repeat Banners
What is included in the 8'x8' Step and Repeat package?
Each package includes a custom-printed 8'x8' high-quality vinyl or fabric banner, a heavy-duty adjustable telescopic stand, and a convenient carrying case for easy transport.
How should I prepare my logo file for the best print quality?
We recommend uploading vector files (AI, EPS, or PDF) or high-resolution raster images (300 DPI). Our design team will create a repeating pattern for you and send a digital proof for approval before printing.
What is the standard production and shipping time?
Standard production takes 2-3 business days after proof approval. Shipping typically takes an additional 3-5 business days depending on your location, though expedited options are available at checkout.
Is the banner material glare-resistant for photography?
Yes, we use a matte finish on both our vinyl and fabric options specifically designed to reduce camera flash glare, ensuring your red-carpet photos look professional.
Can I reuse the stand with a different banner in the future?
Absolutely. The telescopic stand is adjustable and durable, allowing you to swap out the 8'x8' graphic for new designs or different sizes as needed for future events.
What is your return policy for custom-printed items?
Due to the personalized nature of custom banners, we do not accept returns unless the product arrives damaged or has a manufacturing defect. Please contact us within 48 hours of delivery if there is an issue.